Shipping And Delivery

How Does The Shipment Take Place?

At the end of the payment procedures, the order will be taken over by our system and delivered directly to the address provided by the Customer.

Shipping times are on average 2-5 working days; in any case they cannot be guaranteed: any delays not known at the time of order confirmation will always be communicated.

Ramato ships anywhere in the world by courier to the address indicated by the Customer when the order is placed.

After sending the order, the Customer will receive an email with the name of the courier who took charge of the shipment and the instructions to check the online tracking; it will then be possible to follow the shipment from your personal page or through the website of the courier.

Shipping Rates

Shipping To Italy And Europe

Shipping under 5 kg is charged to the customer with the advantageous flat rate of 10 € in Italy and Europe, specifically for the countries:Italy, Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal (excluding Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (excluding the Balearic Islands and the Canary Islands), Sweden, Switzerland, Vatican City.

For the above countries the shipment is free on orders above 90 €.
For the UK the shipping rate is € 15 for shipments under 5 kg and 20 € for shipments over 5 kg.

Shipments over 5 kg will be charged to the customer with the advantageous rate of € 15 (the customer will be notified at check-out).

Any customs duties are not included in the price and must be incurred by the customer after the purchase on our website.

Shipping To The USA And Canada

Shipments to the USA and Canada of less than 1 kg will be charged to the customer with the advantageous rate of 20€.
For shipments between 1 kg and 5 kg the discounted rate of € 40 will be applied.
The fee for any orders over 5 kg will be calculated at check-out.
Any customs duties are not included in the price and must be incurred by the Customer after the purchase on our website.

Shipping To Russia

Shipments to Russia of less than 1 kg will be charged to the customer with the advantageous rate of 45 €.
For shipments between 1 kg and 5 kg the discounted rate of 77 € will be applied.
The fee for any orders over 5 kg will be calculated at check-out.
Any customs duties are not included in the price and must be incurred by the Customer after the purchase on our website.

Shipping To Turkey

Shipments to Turkey of less than 1 kg will be charged to the customer with the advantageous rate of 20 €.
For shipments between 1 kg and 5 kg the discounted rate of € 55 will be applied.
The fee for any orders over 5 kg will be calculated at check-out.
Any customs duties are not included in the price and must be incurred by the Customer after the purchase on our website.

Shipments To The Rest Of The World

Shipments in the remaining countries of the World not listed above, less than 1 kg, will be charged to the customer with the advantageous rate of 45 €.
For shipments between 1 kg and 5 kg the discounted rate of 77 € will be applied.
The fee for any orders over 5 kg will be calculated at check-out.
Any customs duties are not included in the price and must be incurred by the Customer after the purchase on our website.

I Haven't Received My Order Yet. What Should I Do?

If the order has not been received on time and you have not received any updates on the status of the order, we suggest you to:

1) Check the status of the order by accessing your reserved area on Personal profile> Orders;

2) Check that the address indicated for the shipment is correct;

3) If the status of the order is "shipped" contact the courier in charge that we have indicated in the shipping confirmation;

4) In the presence of a notice of non-delivery, contact the courier in charge that we have indicated in the shipping confirmation.

For further assistance, contact us, we will always be available for any need.

Contacts