Right Of Withdrawal
In case of purchase of products or services on ramatoapparel.com, the User has the right to withdraw from the contract without stating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.
To exercise the right of withdrawal, the User is required to inform the Ramato Apparel of the decision to withdraw by means of an explicit declaration sent to the email address:
The user will receive instructions by email to return the product correctly.
Effects Of Withdrawal
If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Holder, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Holder is informed of the User's decision to withdraw from this contract.
These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to incur any costs as a result of this reimbursement. The reimbursement may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods.
The User is requested to send back the goods and deliver them to the Holder without undue delay and in any case within 14 days from the day on which he has communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User.
The User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Limitations On The Right Of Withdrawal On Products
Damaged or used products, even if only partially, are not reimbursed.
The User must insert a copy of the delivery document received inside the packaging box.
Returns
If the User wishes to return the purchased products, he can do so within 30 days.
The return period expires after 30 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.
To make the return, the User is required to inform Ramato Apparel of the return decision by means of an explicit declaration sent to the email address:
The user will receive instructions by email to return the product correctly.
Effects Of The Return
If the User returns a product within 30 days, he will be reimbursed for all payments he has made to the Holder, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type. standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Holder is informed of the User's decision to return the product.
These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to incur any costs as a result of this reimbursement.
The reimbursement may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods.
The User is requested to send back the goods and deliver them to the Holder without undue delay and in any case within 14 days from the day on which he has communicated the will to return. The deadline is met if the User returns the goods before the expiry of the 14-day period.
The costs of returning the goods will be borne by the User.
The User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Limitations To The Right Of Return On Products
Damaged or used products, even if only partially, are not refunded.
Returns communicated after the 30 day period will not be accepted.
The User must insert a copy of the delivery document received inside the packaging box.